Terms & Conditions

• All quotations are based on the information available at the time of issue.
• Product availability, prices and specifications may change without prior notice.
• An order is considered confirmed once the required payment or advance is received.
• Special-order, customized or specifically sourced items may not be cancelable once ordered.
• Customers are responsible for confirming the required model, quantity and specifications before order confirmation.

• Delivery charges are not included unless specifically stated in the quotation or order.
• Delivery dates and times are estimates and may depend on stock, transport availability and location.
• Customers must provide accurate delivery details and a reachable contact number.
• Heavy products or oversized equipment may require special transport arrangements.
• Risk of loss or damage passes to the customer upon successful delivery unless otherwise agreed in writing.

Installation work is based on the site conditions available at the time of inspection or installation. Additional work not included in the original quotation may be charged separately.

• Civil works are excluded unless specifically included in the quotation.
• Electrical wiring and power supply work are excluded unless specifically included.
• Scaffolding, lifting equipment and special access equipment are excluded unless stated.
• The customer must provide reasonable access to the installation area.
• Existing gate condition, alignment, hinges, wheels, tracks and structural defects may require correction before automation can be installed.
• Any additional materials or labour required due to unforeseen site conditions may be charged separately.

Products supplied for gate automation systems are generally non-returnable once sold, especially where they have been installed, programmed, opened, used or specially ordered.

• Customers should verify model and compatibility before purchase.
• Installed or electrically connected products are not returnable unless confirmed defective under warranty.
• Special-order products are non-returnable.
• Any approved return must be in original condition and packaging unless otherwise agreed.

Ownership of supplied goods remains with the seller until full payment has been received. This applies even where the goods have already been delivered or installed, subject to applicable law.

Technical support and maintenance visits may be chargeable where the issue is not covered by warranty. Charges may apply for inspection, transport, labour, replacement parts or additional work.

Where we agree to provide goodwill support outside warranty, this does not create an ongoing warranty obligation or change the original warranty terms.

• Customers must use products according to manufacturer instructions and intended applications.
• We are not responsible for damage caused by incorrect use, unsuitable installation by third parties or external electrical faults.
• We are not responsible for indirect loss, business interruption or consequential losses arising from equipment failure, to the extent permitted by applicable law.
• Customers are responsible for maintaining safe gate structures, electrical supply and site conditions.

These Terms & Conditions may be updated from time to time to reflect changes in our products, services, business practices or applicable requirements. The latest version published on this page will apply.